Help
Quick answers for members and for association staff. Still stuck? Email hello@rivercpd.com. We reply on working days.
For members
How do I log in?
Go to Log in, find your professional body, and sign in with the account you already use for your association. RiverCPD doesn't have a separate password.
I've forgotten my password.
Reset it with your professional body, on their website. That's the account RiverCPD uses.
How do I find my scheme in the app?
The RiverCPD app is coming soon to the App Store and Google Play. Once you have it, open the link your association sent you, scan the QR code shown in the bottom-left of RiverCPD on the web, or type your scheme's code.
Can I use the app without a signal?
It will. Offline entries come with the app, which is coming soon to iPhone and Android. On the web you need a connection.
How do I export my CPD?
In your diary, select the entries you want, or filter and export everything. Choose a template, and you'll get a CSV or PDF.
How do I switch off AI help?
My Profile → AI assistance → Off. Your association may also have switched it off for everyone.
How do I delete my account?
Request deletion in the app or on the web. Your association's administrators review the request, because your CPD record may be part of your membership. Export your record first if you want to keep it.
For association staff
How do I sign in to the Control Panel?
Enter your work email and we'll send you a one-time sign-in link. There's no password.
Can we import our existing CPD records?
Yes. Bulk upload takes a spreadsheet of past records. We'll help with the first import.
Who do I contact about our contract or invoice?
Email accounts@senior.co.uk.
Before you buy
What problem does RiverCPD solve?
Most associations run CPD on emailed certificates, a spreadsheet and a reminder before renewal. That keeps uptake low and audits slow. RiverCPD gives each member one record they keep up on their phone, and gives your team one view of everyone's progress.
Does it replace our membership system?
No. Your membership system stays the record of who's a member. Members sign in to RiverCPD with that login, and their details sync at each sign-in. If you don't have a member portal, we provide one.
How is it priced?
Year one is free. From year two, £6 per member account per year + VAT, with a minimum of £1,500. Over 5,000 accounts, we'll give you a quote. See pricing.
Do our members pay anything?
No. When your association runs RiverCPD, everything is included for members, the AI coach too.
How long does set-up take?
Usually two to three weeks from receiving your CPD policy, plus the time your portal developer needs to connect single sign-on. How it works shows each step.
Where is our data hosted?
From 4 November 2026, when RiverCPD v4 launches: in the UK, on Microsoft Azure (UK South), in a database of your own. The AI coach is processed in the EU, with names removed. Our sub-processor list shows where everything runs today.
Who is the data controller?
Your association. We process your members' data on your behalf, under our data processing agreement.
What do we sign?
Our terms and a data processing agreement. Both are published, so your team can read them before the first call.
What can you send for a supplier review?
Our security page, the DPA, the sub-processor list and answers to your questionnaire. RiverCPD is Cyber Essentials certified.